Shipping policy
SHIPPING POLICY
Last updated: October 1, 2026
HOCIQUERA ships orders using available shipping services selected during checkout.
Order Processing
Orders are generally processed within 1–3 business days.
Orders are not normally processed on weekends or recognized holidays.
Processing time begins after successful payment and order confirmation.
Estimated Delivery Times
Estimated delivery times are:
United States: 5–12 business days
Europe: 7–15 business days
International: 10–20 business days
These are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
Shipping Costs
Available shipping methods and applicable shipping charges are displayed at checkout.
Shipping costs may vary depending on destination, order size, shipping method, and other applicable factors.
Tracking
When tracking information is available, it will be provided through the applicable order/shipping notification.
Tracking information may take approximately 24–48 hours to update after the carrier receives or scans the shipment.
Delayed Orders
If your order appears delayed, please first review the tracking information provided by the carrier.
If you believe your package is significantly delayed or lost, contact:
Include your order number so we can assist you.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you need to change your shipping address, contact us as soon as possible.
Address changes cannot be guaranteed once an order has entered processing or shipment.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage charges, or other destination-country fees may apply.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Lost or Damaged Packages
If tracking indicates that a package was delivered but you cannot locate it, contact the carrier first and then contact HOCIQUERA if additional assistance is required.
If your package arrives damaged, contact us promptly and provide photographs of the package and product where possible.
Order Cancellation Before Shipment
Cancellation or modification requests may be possible before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
For assistance: contact@hociquera.com