Return & Refund Policy

Returns

If you are not satisfied with an eligible purchase, you may contact us to request a return.

Before sending any product back, please contact contact@hociquera.com. Please include your order number and a brief description of the reason for the return.

Do not send a return to our business address unless our support team specifically provides return instructions.

Return Conditions

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned with its original packaging and included accessories, where applicable.
• Not show signs of misuse, alteration, or damage caused after delivery.
• Be accompanied by valid order information.

Certain products may be excluded from return eligibility where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the product you ordered, contact us at contact@hociquera.com.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging when applicable.

We will review the request and provide the appropriate instructions.

Return Shipping

If a return is requested because you changed your mind or no longer want the product, return shipping costs may be the customer's responsibility.

If the return is due to an incorrect, damaged, or defective product, HOCIQUERA will review the circumstances and provide the appropriate instructions.

Refunds

Once an approved return is received and inspected, we will determine whether the order qualifies for a refund.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

If you have questions about an approved refund, contact contact@hociquera.com.

Exchanges

If you would like to exchange an eligible product, contact us before sending the product back.

Exchanges are subject to product availability and applicable return conditions.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has not yet entered processing or fulfillment, we may be able to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Membership Subscriptions

HOCIQUERA memberships are recurring subscriptions. Membership cancellation and subscription management are handled separately from product returns.

Canceling a membership does not automatically cancel or refund a separate product order.

Processed membership charges are generally non-refundable except for billing errors or where required by applicable law.

Consumer Rights

Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded or waived under applicable law.

Contact

For questions regarding returns, refunds, exchanges, damaged products, or order cancellations:

HOCIQUERA
Operated by ECOMBROOKINS LLC
3848 S Queen Palm Dr
Tucson, AZ 85730
United States

Email: contact@hociquera.com