Frequently Asked Questions

HOCIQUERA is an online store offering products available for purchase through our website. Product details, pricing, and availability are displayed on the applicable product pages.

Select the product you would like to purchase, add it to your cart, and proceed through checkout. You will receive an order confirmation after your purchase has been successfully submitted.

Available payment methods are displayed during checkout. Payment processing may be handled by Shopify and applicable payment providers.

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.

When tracking information is available, it will be provided through the applicable shipping notification. Tracking may take some time to update after the carrier receives the package.

Delivery estimates depend on the shipping method and destination and are displayed when available during checkout or in your order confirmation. Delivery times are estimates and may be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.

Contact us as soon as possible at contact@hociquera.com if you need to correct your shipping information. Address changes cannot be guaranteed after an order has entered processing or shipment.

Contact contact@hociquera.com as soon as possible and include your order number and photographs of the damaged product and packaging when applicable. We will review the issue and provide the appropriate next steps.

Contact contact@hociquera.com with your order number and details of the product you received. We will review the order and assist you with the appropriate resolution.

Contact contact@hociquera.com before sending anything back. Include your order number and the reason for your return. Our support team will review the request and provide the applicable return instructions.

Approved refunds are generally issued to the original payment method after the applicable return or refund request has been reviewed. The time required for the funds to appear may depend on your bank or payment provider.

Cancellation may be possible if the order has not yet entered processing or fulfillment. Contact contact@hociquera.com as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

Yes. HOCIQUERA offers HOCIQUERA Care Membership, which provides eligible members with benefits such as savings on eligible products and accessories, priority support, product guidance, and access to eligible member offers.

HOCIQUERA Care Membership is $9.99 per month and renews automatically until canceled.

Memberships can be managed through the available Shopify customer-account subscription management tools. You can also access membership-management options through the HOCIQUERA website.

Active members may receive 10% savings on eligible HOCIQUERA products and accessories. Eligibility may vary by product.

No. The 10% member benefit applies to eligible products and accessories. The membership itself remains $9.99/month.

No. There is no minimum commitment.

No. There is no cancellation fee. Customers should cancel before their next scheduled renewal to prevent future membership charges.