Refund policy
RETURN AND REFUND POLICY
Last updated: October 1, 2026
At HOCIQUERA, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.
30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the item must:
-
Be unused and in its original condition.
-
Include original tags, packaging, accessories, and included materials where applicable.
-
Be accompanied by valid proof of purchase.
-
Not show signs of use, damage, alteration, or misuse.
Non-Returnable Items
Certain items may not be eligible for return, including:
-
Perishable products.
-
Personalized or custom-made products.
-
Used hygiene or personal-care products where return is restricted for health or hygiene reasons.
-
Hazardous or flammable materials.
-
Gift cards.
-
Final-sale items.
-
Products that cannot reasonably be resold due to their condition.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect product, contact us as soon as possible at:
Please provide your order number and, when applicable, photographs showing the condition of the product and packaging.
We will review the issue and provide instructions for the appropriate resolution.
How to Request a Return
Before sending an item back, contact HOCIQUERA at:
Do not send a return to the business address unless our support team specifically instructs you to do so.
Once your request is reviewed and approved, we will provide the applicable return instructions.
Return Shipping
Unless the return is due to a defective, damaged, or incorrect item, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
After the returned product is received and inspected, an approved refund will generally be issued to the original payment method within 10 business days.
Your bank or payment provider may require additional processing time before the funds appear in your account.
If you have not received an approved refund after 15 business days, contact:
European Union Customers
Where applicable, customers in the European Union may have a statutory 14-day right of withdrawal, subject to applicable legal exceptions and exclusions.
Nothing in this policy limits mandatory consumer rights that cannot legally be waived.
Exchanges
If you need an exchange, contact us at contact@hociquera.com before returning the product. Exchanges may depend on product availability.
Order Cancellations
Orders may be modified or canceled when possible before they enter processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible.