Shipping Policy

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once your order has been processed and shipped, you will receive applicable shipping and tracking information when available.

Shipping Methods and Costs

Available shipping methods and applicable shipping costs are displayed during checkout.

Shipping charges may vary depending on the destination, shipping method, order details, and other applicable factors.

Delivery Estimates

Estimated delivery times, when available, are provided during checkout or in the applicable order/shipping confirmation.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, or circumstances outside HOCIQUERA's reasonable control.

Tracking

When tracking information is available, it will be provided through the applicable shipping notification.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at contact@hociquera.com.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Delayed or Missing Orders

If your order has not arrived within the applicable estimated delivery period, please first review the tracking information provided with your order.

If you believe your package is significantly delayed or missing, contact contact@hociquera.com.

Please include your order number so that we can assist you.

Damaged Packages

If your order arrives damaged, contact us as soon as possible at contact@hociquera.com.

Please provide your order number and photographs of the package and the affected product when applicable.

We will review the issue and provide the appropriate next steps.

International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, any applicable customs duties, taxes, or import-related charges are the customer's responsibility.

Order Cancellation

Cancellation requests may be possible before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

For cancellation assistance, contact contact@hociquera.com.

Contact